At Eland Butchery, located at 183 Pretoria Road, Witfield, Boksburg, South Africa, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our site, you agree to the practices described below. If you have questions, contact us at 011 826 2321 or elandbutchery@outlook.com.
1. Information We Collect
We collect information to process your orders, improve your shopping experience, and provide quality service. The types of information we collect include:
Personal Details: Name, email address, phone number, billing address, and shipping address when you place an order or contact us.
Payment Information: Payment details processed securely through our trusted payment provider, PayFast, to complete your purchase.
Website Usage Data: Information about how you use our site, such as pages visited, products viewed, and IP address, collected via cookies and analytics tools.
Communication Data: Details from emails, phone calls, or messages you send to us, including inquiries or support requests.
2. How We Use Your Information
We use your information to deliver the best possible service and ensure a smooth shopping experience. Specifically, we use it to:
Process and fulfill your orders, including arranging delivery through our partner, Courier Guy.
Communicate with you about your order, such as sending order confirmations or tracking details.
Respond to your inquiries or provide customer support.
Improve our website and services by analyzing how customers use our site.
Send you updates about new products, special offers, or promotions, if you opt in to receive them.
Comply with legal obligations, such as tax or consumer protection laws.
3. How We Share Your Information
We only share your information when necessary to provide our services or meet legal requirements. We share data with:
Service Providers: Trusted partners like Courier Guy for delivery and PayFast for secure payment processing. These partners are bound by strict confidentiality agreements.
Legal Authorities: If required by law, such as to comply with a court order or protect our rights.
Business Transfers: In the unlikely event of a business sale or merger, your information may be transferred to the new entity, with your privacy rights protected.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Cookies and Tracking
Our website uses cookies to improve your experience and understand how you use our site. Cookies help us:
Remember your cart contents and preferences.
Analyze website performance and visitor behavior.
Deliver relevant content and advertisements.
You can manage cookie preferences through your browser settings. Disabling cookies may limit some website functionality, but you can still place orders.
5. Data Security
We take your data security seriously. We use secure systems and encryption to protect your information during transmission and storage. Our payment processor, PayFast, complies with industry standards to safeguard your payment details. While we strive to protect your data, no online system is completely risk-free, but we work hard to keep your information safe.
6. Your Rights
As a customer, you have control over your personal information. You can:
Access: Request a copy of the data we hold about you.
Correct: Update or correct any inaccurate information.
Delete: Ask us to remove your data, subject to legal requirements.
Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails.
Object: Request that we stop processing your data for certain purposes.
To exercise these rights, contact us at elandbutchery@outlook.com or 011 826 2321. We’ll respond within 30 days, as required by South African law, including the Protection of Personal Information Act (POPIA).
7. Third-Party Links
Our website may include links to external sites, such as our Facebook page (https://www.facebook.com/ElandButcherybiltongandmeat). We are not responsible for the privacy practices of these sites. Please review their policies before sharing personal information.
8. Data Retention
We keep your personal information only as long as needed to fulfill your orders, provide customer support, or meet legal obligations. For example, we retain order details for tax purposes as required by law. When no longer needed, we securely delete or anonymize your data.
9. International Data Transfers
As an e-commerce business delivering nationwide, we may transfer your data to service providers outside South Africa, such as for payment processing or analytics. We ensure these providers comply with strict data protection standards, in line with POPIA.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to check this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
Address: 183 Pretoria Road, Witfield, Boksburg, South Africa
Phone: 011 826 2321
Email: info@elandbutchery.co.za
Shop with Confidence
Your trust means everything to us. At Eland Butchery, we’ve been serving quality beef, lamb, venison, and game meat since 1969, and we protect your information with the same care. Browse our selection today and order with peace of mind.
