Welcome to Eland Butchery, located at 183 Pretoria Road, Witfield, Boksburg, South Africa. These Terms and Conditions govern your use of our website and the purchase of our premium beef, lamb, venison, and game meat. By accessing our site or placing an order, you agree to these terms. If you have questions, contact us at 011 826 2321 or elandbutchery@outlook.com. Please read these terms carefully before using our services.
1. General
These Terms and Conditions apply to all transactions and interactions with Eland Butchery’s website. We reserve the right to update these terms at any time, with changes posted on this page and a revised effective date. Your continued use of the site after updates indicates your acceptance of the new terms.
2. Ordering
Order Placement: You can place orders through our website for beef, lamb, venison, and game meat. All orders are subject to availability and acceptance by Eland Butchery.
Order Confirmation: After placing an order, you’ll receive an email confirmation with your order details. This confirms we’ve received your order but does not guarantee product availability.
Accuracy: You are responsible for providing accurate information, including delivery address and contact details. Errors in provided information may delay or prevent delivery.
Cancellation: We may cancel an order if products are out of stock or due to pricing errors. If this happens, we’ll notify you and issue a full refund via PayFast within 5-7 business days.
3. Pricing and Payment
Pricing: All prices are listed in South African Rand (ZAR) and include applicable taxes, unless stated otherwise. Prices are subject to change without notice.
Payment: We accept payments through PayFast, a secure payment provider. You must provide valid payment details to complete your order.
Errors: If a pricing error occurs, we’ll contact you to confirm if you wish to proceed at the correct price or cancel the order with a full refund.
Shipping Costs: Shipping fees are calculated at checkout based on your location and order weight. These are non-refundable unless the issue is our error.
4. Delivery
Shipping Partner: We use Courier Guy for nationwide delivery across South Africa. Delivery typically takes 3-5 business days, depending on your location.
Tracking: You’ll receive tracking details via email once your order ships.
Delivery Issues: If your order is delayed, lost, or arrives damaged, contact us within 48 hours at 011 826 2321 or elandbutchery@outlook.com. We’ll work with Courier Guy to resolve the issue.
Responsibility: You must ensure someone is available to receive the delivery, as our products are perishable. We are not liable for spoilage due to delays caused by incorrect delivery information or failure to accept the delivery.
5. Returns and Refunds
Our Refunds and Returns Policy governs all returns, refunds, and replacements. In summary:
You may request a refund or replacement within 48 hours of delivery if the product is damaged, incorrect, or doesn’t match the description.
Contact us at 011 826 2321 or elandbutchery@outlook.com with your order number and evidence (e.g., photos).
Refunds are processed via PayFast within 5-7 business days. Replacements are shipped via Courier Guy at no extra cost.
Full details are available in our Refunds and Returns Policy.
6. Product Quality and Storage
Quality Guarantee: We prepare all meat fresh to ensure maximum flavor and quality. Products are sourced from trusted South African suppliers.
Storage: You must store meat at 0-4°C upon delivery to maintain freshness. We are not responsible for spoilage due to improper storage after delivery.
Descriptions: We strive to ensure product descriptions and images are accurate but cannot guarantee exact matches due to natural variations in meat.
7. Your Responsibilities
Accurate Information: Provide correct contact and delivery details to ensure smooth order processing.
Compliance: Use our website only for lawful purposes. Do not attempt to misuse or manipulate the site.
Age Restriction: You must be 18 or older to place an order. By ordering, you confirm you meet this requirement.
8. Intellectual Property
All content on our website, including text, images, and logos, is owned by Eland Butchery or our licensors. You may not copy, reproduce, or distribute any content without our written permission, except for personal, non-commercial use.
9. Limitation of Liability
Service Availability: We aim to keep our website accessible but are not liable for interruptions due to technical issues or maintenance.
Product Use: We are not responsible for any loss or damage caused by improper use or storage of our products.
Legal Limits: To the extent permitted by South African law, including the Consumer Protection Act (CPA), our liability is limited to the order value for any issues arising from our products or services.
10. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved under the jurisdiction of South African courts, with proceedings handled in Boksburg, where applicable.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy, which details how we collect, use, and protect your data. Please review our Privacy Policy for more information.
12. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Check back periodically to stay informed.
13. Contact Us
If you have questions about these Terms and Conditions or your order, reach out to us:
Address: 183 Pretoria Road, Witfield, Boksburg, South Africa
Phone: 011 826 2321
Email: elandbutchery@outlook.com
Shop with Confidence
Since 1969, Eland Butchery has delivered quality beef, lamb, venison, and game meat with a commitment to customer satisfaction. Our clear terms ensure a smooth shopping experience, so you can order with peace of mind. Browse our selection today and enjoy premium meat delivered nationwide.
